FAQ

Our Prolite Mortar and Prism grouts can be used in a pool, prepared with RedGard Crack Prevention Membrane underneath.

Our ready-to-use Prism SCG grout line can grout over any grout, just open and apply.

Using leveling, waterproofing, and/or crack isolation treatments.

Yes, you can use RedGard over moisture resistant drywall..

Yes, with our Grout Colorant line, you can change the color of your grout with one of our 40 available colors.

For small wall tiles (up to 4-1/2"), use a 3/16" to 1/4" trowel. For medium tiles (4" to 8"), use a 1/4" x 1/4" U or Square-notch trowel. For larger tiles (8" to 15"), use a 1/4" x 3/8" trowel. For tiles 15-inches and up, use a 1/2" x 1/2" trowel.

No, you cannot use a premixed mortar over RedGard. Because premixed adhesives dry through evaporation you would want to use a modified mortar, like Prolite or Versabond LFT over RedGard.

Sanded grout should be used for grout lines from 1/8th of an inch up to ½ of an inch. Unsanded grout should be used for grout lines from 1/16th of an inch up to 1/8th of an inch, unsanded grout is also good for delicate tile surfaces.

You should seal your grout every 12 months, for high traffic areas you should aim to seal your grout every 6 months. Quick Tip - if you place a drop of water on your sealed grout or sealed natural stone and it absorbs, it's time to reseal.

LFT mortars are specifically designed for Large Format Tiles that have at least one side over 15”. Standard Versabond is designed for tiles that are under 15".

No, patching is suitable for smaller jobs with slight imperfections, and a leveler is more suitable for filling large imperfections and/or larger areas.

Recovery bags can be ordered on EPOP under the item code "BAG1".

Saltillo grout is a pre-blended mixture of Portland cement, silica sand and pigments which eliminate the measuring and guesswork of site mixing or combining additional sand to conventional Portland cement grouts to compensate for wide grout joints used when setting terra-cotta, Saltillo or quarry tile.

There are 40 available colors.

Admix enhances the performance of unmodified mortars by improving its workability, strength, and durability. Admix can be used with Customblend and Jamo GTS mortars.

Bay Reflow will target stores with 8 bays or higher. Talk to your RMM or Merchant to get more information about whether the store is included in the Bay Reflow project

The system is ordering to your In Stock to Sales metric, meaning the system creates orders based on certain metrics such as TEIs (Target Effective Inventory), Sales and space capacity. IPR works to ensure that you are continually at a minimum of 98% in stock to sales. IF the system is ordering too much product follow the steps below to address it for your store.

Grout brochures can be ordered on EPOP under the item code “HD24”.

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